Use Dynamics 365 Remote Assist on mobile devices without augmented reality support

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview General availability
Users by admins, makers, or analysts May 28, 2020 Oct 1, 2020

Business value

Prior to 2020 release wave 2, Dynamics 365 Remote Assist mobile was only available on ARCore-enabled Android devices and ARKit-enabled iOS devices; however, plenty of field technicians have mobile devices without support for ARCore and ARKit. Bringing support for these kind of platforms will allow them to work with and solve problems with remote collaborators.

Feature details

Dynamics 365 Remote Assist for devices not enabled for augmented reality will introduce modified functionality that can still be used in many environments. This feature includes the following capabilities for 2020 release wave 2:

  • Ability to use Dynamics 365 Remote Assist on mobile devices without augmented reality support.
  • Share your live video feed and provide instructions using 2D annotations on still images with the remote collaborator.

In-call experience using Dynamics 365 Remote Assist on a mobile device without augmented reality support with Teams desktop

Use snapshots on a mobile device without augmented reality support to add 2D annotations

Snapshot mode experience for using Dynamics 365 Remote Assist on a non-augmented reality-supported device with Teams desktop

See also

Dynamics 365 Remote Assist mobile calls on mobile devices without augmented reality support (docs)