What's new and planned for engagement insights in Customer Insights
Important
This content is archived and is not being updated. For the latest documentation, go to About Dynamics 365 Customer Insights engagement insights capability. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
This topic lists features that are planned to release from April 2021 through September 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Act and activate
This section lists capabilities in the area of activation.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Integrate with customer journey orchestration | Users by admins, makers, or analysts |
May 3, 2021 |
- |
Core analytics
This section lists capabilities in the area of core analytics in engagement insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Role-based access control | Users by admins, makers, or analysts |
Jun 29, 2021 |
- |
| Out-of-the-box web reports | Users by admins, makers, or analysts |
Apr 1, 2021 |
- |
| Create segments | Users by admins, makers, or analysts |
Jun 1, 2021 |
- |
| Custom reports | Users by admins, makers, or analysts |
Jun 1, 2021 |
- |
| Updated app navigation | Users by admins, makers, or analysts |
Jun 1, 2021 |
- |
| Custom events and dimensions | Users by admins, makers, or analysts |
Jun 21, 2021 |
- |
| Information architecture for the admin experience | Users by admins, makers, or analysts |
Jun 21, 2021 |
- |
| Metrics builder | Users by admins, makers, or analysts |
Jun 21, 2021 |
- |
| Out-of-the-box mobile reports | Users by admins, makers, or analysts |
Jul 1, 2021 |
- |
| Filter reports by customer profiles | Users by admins, makers, or analysts |
Aug 20, 2021 |
- |
Fundamentals
This section lists all features of the fundamentals area for engagement insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Mobile SDK | Users by admins, makers, or analysts |
Jul 1, 2021 |
- |
| Fundamentals – regional expansion | Users by admins, makers, or analysts |
Jul 15, 2021 |
- |
| Service infrastructure fundamentals | Users by admins, makers, or analysts |
Sep 29, 2021 |
- |
| Business continuity and disaster recovery | Users by admins, makers, or analysts |
Sep 30, 2021 |
- |
Integration with audience insights
This section lists capabilities in the area of end-to-end integration across engagement insights and audience insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Support audience insights through a managed data lake | Users by admins, makers, or analysts |
Aug 20, 2021 |
- |
| Unknown-to-known mapping | Users by admins, makers, or analysts |
Jul 15, 2021 |
- |
| Support data storage in customer-owned Azure Data Lake Storage accounts | Users by admins, makers, or analysts |
Sep 1, 2021 |
- |
| Common Customer Insights experience | Users by admins, makers, or analysts |
Sep 30, 2021 |
- |
Journey analytics
This section lists capabilities in the area of journey analytics in engagement insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Web funnels | Users by admins, makers, or analysts |
Apr 2, 2021 |
- |
| Mobile funnels | Users by admins, makers, or analysts |
Jun 1, 2021 |
- |
| Cross-channel funnels | Users by admins, makers, or analysts |
Jul 1, 2021 |
- |
| Multichannel funnels | Users by admins, makers, or analysts |
Jul 1, 2021 |
- |
Multichannel analytics
This section lists capabilities in the area of multichannel analytics in engagement insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Integrate with audience insights segments | Users by admins, makers, or analysts |
Aug 20, 2021 |
- |
| Customer profiles in out-of-the-box reports | Users by admins, makers, or analysts |
Jun 1, 2021 |
- |
| Create super segments | Users by admins, makers, or analysts |
Sep 30, 2021 |
- |
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.