Subscriber lead and place management
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 telecommunications accelerator. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Dec 15, 2020 |
May 3, 2021 |
Business value
Telecom industry businesses are uniquely challenged by heavy competition to attract and retain customers. With so many network, information and data service providers, messaging, home security, and other rival players competing for the same consumer audiences, there’s a tremendous need for modern digital transformative solutions that will help them stand out and attract and retain customers.
This feature facilitates the ability to analyze customer trends, predict customer churn, and help make recommendations to internal staff and to their external customers that grow subscriptions, maximize customer satisfaction, and prevent customer loss. Assist with customer care operations through self-service tools for initial provisioning and support, call center tools and optimized call routing, and field service tools for better plant and network management.
Feature details
- A Telco-specific extension to Common Data Model that includes a set of standard Telco data entities based on the TM Forum’s Open Digital Framework.
- Geographic and localized place management.
- Customer, service area, or address qualification.
- Lead management and follow-up.
- Connecting locations with locally available product and price lists.
- Better inventory control, asset and network, and resource management.
- Customer Insight and trend analysis and report to highlight potential churn.
- Automated map lookup and normalization of street addresses.
- Integrations with Dynamics 365 Sales and Bing Maps.
See also
Overview of Dynamics 365 telecommunications accelerator (docs)