Configuration to allow updates to cases in resolved and canceled status
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|Enabled for||Public preview||Early access||General availability|
|Users by admins, makers, or analysts||-||-||Apr 5, 2021|
Administrators and customizers can change the system behavior to allow user accounts with proper privilege to update case records (incident entity) that are in a resolved or canceled state.
Administrators and customizers can now update case information by using Power Automate flows, APIs, or a plug-in for cases that are in the resolved or canceled status. The user experience on the case form will continue to be read-only.