Configuration to allow updates to cases in resolved and canceled status


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Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Apr 5, 2021

Business value

Administrators and customizers can change the system behavior to allow user accounts with proper privilege to update case records (incident entity) that are in a resolved or canceled state.

Feature details

Administrators and customizers can now update case information by using Power Automate flows, APIs, or a plug-in for cases that are in the resolved or canceled status. The user experience on the case form will continue to be read-only.

See also

Allow updates for resolved and canceled cases (docs)