Troubleshoot Dynamics 365 Customer Service issues with Solution Health Hub
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 5, 2021 |
Business value
Solution Health Hub allows you to get a better picture of the state of your environment and detect issues with your Dynamics 365 environment. The Solution Health Hub runs rules within an instance to validate the environment's configuration, which might change over time through natural system operations. Some of the rules are specific to Customer Service, and you can run a rule set on demand when you have an issue.
Feature details
A few common issues that the Solution Health Hub detects are as follows:
- Processes and workflows that are disabled or are owned by disabled accounts.
- Rules for creating records automatically are enabled and monitored through an activity monitor.
See also
Troubleshoot Customer Service issues with Solution Health Hub (docs)