Overview of Dynamics 365 Field Service 2021 release wave 1


This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Dynamics 365 Field Service is an end-to-end solution that allows customers to transform their service operations by connecting people, places, and things to deliver customer-centric experiences. Field Service empowers organizations to move from being reactive to providing proactive or predictive field service, and to embrace new business models such as outcome-based service or “anything-as-a-service.”

For 2021 release wave 1, we will deliver rich scenarios in several areas including:

  • Streamlined onboarding experience for faster time-to-value and ability to use Field Service in productive environments.
  • Enhanced technician empowering with capabilities such as knowledge management or virtual agents in Field Service mobile.
  • Comprehensive customer engagement capabilities for companies to be in close communication with their customers.

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