Enhanced reordering experience in e-commerce


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Enabled for Public preview General availability
Users by admins, makers, or analysts Aug 2, 2021 Oct 1, 2021

Business value

According to research, sites that support reordering of previously purchased items see a high percentage of customers using this capability. With this release, Dynamics 365 Commerce will help organizations improve customer retention by enhancing the reordering experience.

Feature details

This feature introduces the following enhancements to the existing reordering ("buy it again") function for e-commerce sites:

  • The "order details" module has a configurable option for site builders to enable or disable the reordering function.
  • Instead of taking customers to the product details page, the enhanced reordering function adds items directly to the shopping bag.
  • With the enhanced reordering function, customers can add an individual item, multiple selected items, or all items in an existing order to their shopping bag.

See also

Create transactions in e-Commerce in Dynamics 365 Commerce - Create a pick up and ship e-Commerce customer order (learn)