Queue management analytics
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Connected Spaces Preview. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | 
Dec 3, 2021 |
- |
Business value
Enables business decision makers to:
- Determine cashier queue lengths and wait times.
- Make informed decisions on employee shift management.
- Help improve customer experience by reducing wait times.
- Improve revenues by minimizing queue abandonment.
Feature details
The queue management analytics feature includes insights around queue lengths and wait times (configured by the store manager) and their performance relative to each other.
Queue management includes insights that help you do the following:
- Identify the longest and shortest queue length.
- Identify the slowest and fastest queue times with respect to the average queue time for all queues.
- Visualize queue length and queue time trends for the longest and slowest queues.
- Sort through a list of all store queues configured for insights according to queue name, longest and shortest queue values, and fastest and slowest queue times for the selected time range.
See also
Use the Analytics page in Dynamics 365 Connected Spaces Preview to get insights on your store (docs)