AI model for customer satisfaction
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in the audience insights capability of Dynamics 365 Customer Insights. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Jan 18, 2022 |
- |
Business value
As a new type of out-of-the-box model analysis in Customer Insights powered by natural language processing, the feature enables easy analysis of your customers' feedback in text format. Using sources such as customer service or surveys, it gives you the sentiment scores and specific business aspects mentioned in their feedback. This allows you to take informed business actions to better engage and delight customers without requiring manual data parsing or complex machine-learning model development.
Feature details
This feature introduces a new AI-powered analysis that provides insights on a customer's overall sentiment level. Additionally, it analyzes the mentioned business areas (for example, shipping, pricing or customer service) in feedback to the business. The analysis uses two natural language processing models to generate the score and identify business areas respectively.