What's new and planned for audience insights
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in the audience insights capability of Dynamics 365 Customer Insights. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
This topic lists features that are planned to release from October 2021 through March 2022. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
B2B
This section covers capabilities around account records and organization profiles.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Predict churn in B2B scenarios | Users by admins, makers, or analysts |
Oct 1, 2021 |
|
| Segments in B2B scenarios | Users by admins, makers, or analysts |
Oct 1, 2021 |
- |
| Shared environment for B2B and B2C customer profiles | Users by admins, makers, or analysts |
Oct 1, 2021 |
|
| Support existing account hierarchies | Users by admins, makers, or analysts |
Oct 1, 2021 |
|
| Company name normalization | Users by admins, makers, or analysts |
Nov 30, 2021 |
- |
| Measures in B2B scenarios | Users by admins, makers, or analysts |
Oct 1, 2021 |
Oct 1, 2021 |
| Relationships between account and contact entities | Users by admins, makers, or analysts |
Oct 18, 2021 |
Nov 30, 2021 |
| Activities for accounts and contacts | Users by admins, makers, or analysts |
Oct 1, 2021 |
Mar 31, 2022 |
Data unification
This section lists updates to the data unification scenarios in audience insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Conflict resolution policies for attributes | Users by admins, makers, or analysts |
Dec 31, 2021 |
|
| Match rules extension | Users by admins, makers, or analysts |
Dec 31, 2021 |
|
| Custom normalizations | Users by admins, makers, or analysts |
Dec 31, 2021 |
Jan 28, 2022 |
Enrichment
This section lists updates to the data enrichment enhancements in audience insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| B2B scenarios for enrichments and exports | Users by admins, makers, or analysts |
Oct 31, 2021 |
|
| Share of voice for brands and interests | Users by admins, makers, or analysts |
Nov 30, 2021 |
|
| Enrich addresses in your data sources | Users by admins, makers, or analysts |
Feb 28, 2022 |
Extensibility
This section lists updates to the extensibility scenarios in audience insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Improve activation scenarios for Microsoft services | Users by admins, makers, or analysts |
Mar 31, 2022 |
|
| More integrations with third-party services | Users by admins, makers, or analysts |
Mar 31, 2022 |
Intelligence
This section lists updates to the intelligence scenarios in audience insights.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Semantic mapping of contact data | Users by admins, makers, or analysts |
Oct 31, 2021 |
|
| Consent data in audience insights | Users by admins, makers, or analysts |
Nov 1, 2021 |
- |
| Consent rules in audience insights | Users by admins, makers, or analysts |
Nov 1, 2021 |
- |
| Seamless application of consent data to business processes in audience insights | Users by admins, makers, or analysts |
Nov 1, 2021 |
- |
| AI model for customer satisfaction | Users by admins, makers, or analysts |
Jan 18, 2022 |
|
| Improvements to prediction models | Users by admins, makers, or analysts |
Feb 24, 2020 |
Feb 24, 2022 |
System administration
This section lists planned changes to the admin area.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Environment management updates | Users by admins, makers, or analysts |
Nov 30, 2021 |
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.