Plan and prepare for Dynamics 365 Remote Assist in 2021 release wave 2


This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Remote Assist. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.


The 2021 release wave 2 plan covers all new functionalities planned to be delivered to market from October 2021 to March 2022. In this article, you'll find the product overview and what's new and planned for Dynamics 365 Remote Assist.


Microsoft Dynamics 365 Remote Assist is a mixed-reality application that empowers technicians to solve problems faster the first time. Whether in a heads-up, hands-free environment on Microsoft HoloLens or using an iOS or Android device, technicians can collaborate with remote experts to troubleshoot issues in context. This modernizes field service operations so technicians can make the most of their time.

Dynamics 365 Remote Assist is focused on these three key scenarios for 2021 release wave 2:

  • Service and repairs: Enable companies to service assets faster by doing the right remote collaboration fast and capturing the right fix to perform further analysis.

  • Surveys and walkthroughs: Perform tasks such as inspections, quality assurance, project reviews, and other field service and operations activities by capturing asset information with augmented reality.

  • Knowledge and service insights: Empower your technicians to capture the right information and make it available for your broader organization. Use repair data from your technician operations to improve your business processes.

RSS Subscription Updates to Dynamics 365 Remote Assist 2021 release wave 2

Investment areas

Investment areas

To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Dynamics 365 Remote Assist below:

For application administrators

User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.

Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.

Get the most out of Remote Assist

Get the most out of Remote Assist

Helpful links Description
Release plan View all capabilities included in the release.
Product updates Stay up to date on latest product updates.
Release calendar Know important release milestones.
Licensing Improve your understanding of how to license Remote Assist.
Product documentation Find documentation for Remote Assist.
User community Engage with Remote Assist experts and peers in the community.
Upcoming events Find and register for in-person and online events.
Product trials Get started with Remote Assist.