Community

Important

This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for	Public preview	Early access	General availability
Users by admins, makers, or analysts	Oct 4, 2021	-	Apr 4, 2022

Business value

Customers use the existing, template-based Community portal to offer basic ideation capabilities to their users. Very often, customers need to customize these templates for a richer end-user experience or to fit this experience with their brand. Community is a new portal-based Customer Service feature that provides customers with out-of-the-box capabilities to gather, collect, and respond to product ideas, customer feedback, and suggestions. The rich set of capabilities, combined with configurability, allows enterprises to use their brand to engage with their users through a plug-and-play experience. By promoting continuous engagement between companies and customers, Community can help increase customer loyalty and maximize the return on investment.

Feature details

Community provides the following capabilities out-of-the-box:

For users:

• Post a new idea
• Auto-suggest existing ideas to prevent duplication
• Browse existing ideas
• Filter
• Global and in-forum search
• Upvote
• Comment
• Flag inappropriate content
• Follow
• Share
• View the status and history of ideas users engaged with (personalized space)

For administrators:

• Reply to user content
• Change idea status
• Add a custom header or footer
• Fit to brand colors
• Add quick links
• Manage content, including moderation, and merge duplicate ideas
• Manage users and assign security roles
• Block users

See also

The new Community app and portal in Customer Service (video)

Overview of Community (docs)