Improvements to the Universal Resource Scheduling-based service scheduling experience


This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Aug 2, 2021 - Oct 4, 2021

Business value

In the previous release, we released the new schedule board with a modern and highly productive user experience. In this release, we're adding the remaining features to this new schedule board to bring parity with the old schedule board so that customers can switch to the new board and benefit more from the user experience and performance benefits.

Feature details

The Dynamics 365 Customer Service scheduling functionality will be improved in the following ways:

  • The new schedule board will be the default view, with an option to switch back to old schedule board if preferred.
  • Requirement groups allow you to define groups of resources that would be appropriate for a job and to then schedule all of those resources with a single search. The new schedule board will now support requirement groups, enabling you to directly make or update bookings.

See also

Service Scheduling overview (docs)