Relevance search integration for knowledge management in portals
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Dec 20, 2021 |
- | - |
Business value
The search engine used by Power Portal search and Dynamics 365 Customer Service search are different. This leads to inconsistent knowledge article search results across the two platforms for the same query. With Relevance search, you get a seamless search experience with consistent search results. Portal users can now benefit from the steady stream of improvements being made to Relevance search.
Feature details
This feature enables portal users to use Relevance search while looking for knowledge management articles in the knowledge base. Relevance search replaces the current portal global search and has the following key capabilities:
- Content access levels: Use another level of control that's separate from web roles to control access to knowledge articles on a portal.
- Filters: Filter knowledge articles by rating and modified date.
For more information on relevance search support in the Power Apps portals, see Relevance search integration in portals in the Microsoft Power Platform: 2021 release wave 2 plan.