Natively integrated case management for purchase protection
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Fraud Protection features. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | 
Apr 1, 2022 |
Jun 1, 2022 |
Business value
Dynamics 365 Fraud Protection will include a natively integrated case management experience. With this new functionality, fraud managers will experience a seamless end-to-end fraud operations workflow for purchase protection.
Feature details
Fraud Protection will have a case management experience for purchase protection built into the product.
Fraud Protection previously offered an optional plug-in for manual review that product owners could choose to use to build, host, and connect to their Fraud Protection instance. With this new feature, case management for purchase protection will be integrated natively into Fraud Protection. Using the Fraud Protection rules experience, fraud managers can identify purchase transactions that require further review and add them to the manual review queue. They can then take the appropriate action on these transactions from within Fraud Protection.
See also
What's new in Dynamics 365 Fraud Protection April 2022 release (docs)