Capture every customer interaction to provide real-time insights and action items


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Jan 2023 - Mar 2023

Business value

Make the most of your important time with customers through insight and action item identification across every call, meeting, chat, and email.

Feature details

Conversation Intelligence will be enabled within the following communication channels:

Microsoft Teams calling: Includes outbound and inbound calls, using an improved interface to provide business insights on top of any type of Microsoft Teams call.

  • Calling from the Microsoft Teams dialer within Dynamics 365 Sales
  • Calling from your Teams client
  • Calling from your mobile device using Teams

See also

Boost seller productivity with embedded Teams calls and conversation intelligence (blog)