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Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Oct 1, 2022 |
Business value
Customer service agents use the email address of a queue as the sender in email. The default signature template of the queue's owner is inserted into the email whenever the queue is marked as a sender. With signature templates for a queue, the template defined for the queue instead of the signature of the queue owner is applied to the email. Administrators can define different templates for different queues having the same owner.
Feature details
Administrators can define a signature template for a queue. When a queue is used to send an email, the signature template defined for that queue is inserted into the composed email instead of the queue owner's default template.
If the signature template for the queue is not defined, then the default signature template of the owner of the queue will be applied to the composed email.
With this, administrators can define multiple templates for different queues with the same owner.
See also
New email signature features in Customer Service improve agent productivity (blog)