Plan and prepare for Dynamics 365 Field Service in 2022 release wave 2

Important

The 2022 release wave 2 plan covers all new functionalities planned to be delivered to market from October 2022 to March 2023. In this article, you'll find the product overview and what's new and planned for Dynamics 365 Field Service.

Overview

Dynamics 365 Field Service is an industry-leading field service management application that allows companies to transform their service operations by connecting people, places, and things to deliver customer-centric experiences. It includes work order management, resource scheduling, and asset management capabilities. Dynamics 365 Field Service allows organizations to move from paper-based reactive service to delivering proactive and predictive world-class service, empowering digital transformation and allowing innovative business models such as outcome-based service.

For official product documentation and training, see:

RSS Subscription Updates to Dynamics 365 Field Service 2022 release wave 2

Investment areas

Investment areas

Resource scheduling
Resource management and scheduling optimization are at the heart of field service management. Resource scheduling is a powerful tool for service organizations to triage unscheduled work orders and cases and schedule the nearest eligible technicians to deliver service to their customers. The schedule board offers scheduling capabilities for dispatchers, project managers, and resource managers in different views of the board (hours, days, weeks, months, maps, lists, and more), as well as extensibility capabilities for partners, to tailor functionality to meet their needs.

The 2022 release wave 2 includes:

  • More performance and usability improvements for the new schedule board.
  • Resource optimization improvements for lock constraints and clustering logic for nearby work orders.

Empower frontline workers
Empowering technicians and frontline workers to perform better service and achieve high first-time fix rates is a core objective of Field Service. The features in this wave focus on multiple usability improvements to the mobile application, including the ability to switch form tabs from anywhere in the form and simplifying the commanding options on various tables.

To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Dynamics 365 Field Service below:

For application administrators

User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.

Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.

Get the most out of Field Service

Get the most out of Field Service

Helpful links Description
Release plan View all capabilities included in the release.
Product updates Stay up to date on latest product updates.
Release calendar Know important release milestones.
Licensing Improve your understanding of how to license Field Service.
Product documentation Find documentation for Field Service.
User community Engage with Field Service experts and peers in the community.
Upcoming events Find and register for in-person and online events.
Product trials Get started with Field Service.