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Export Dynamics 365 Customer Voice survey responses to Microsoft Excel in outbound marketing

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Note

Dynamics 365 Marketing and Dynamics 365 Customer Insights are now Customer Insights - Journeys and Customer Insights - Data. For more information, see Dynamics 365 Customer Insights FAQs

New Customer Insights - Journeys customers receive real-time journeys features only. For more information, see Default real-time journeys installation.

Important

This article only applies to outbound marketing, which will be removed from the product on June 30, 2025. To avoid interruptions, transition to real-time journeys before this date. More information: Transition overview

The export to Excel feature uses Microsoft Dataverse information to join and pull the contact record information for Customer Insights - Journeys integration customers, making it available in Excel.

To export survey response data to Excel:

  1. Enter the following URL into your browser, replacing the value for {surveyidentifier} with the ID of your chosen survey:

    https://forms.office.com/FormsPro/Pages/DesignPage.aspx?experienceType=Pro#Analysis=true&FormId={surveyidentifier}

    Note

    Do not confuse the survey identifier with the GUID. To find the survey identifier in the Dynamics 365 Customer Voice survey entity, look in the Source survey identifier field.

    The survey identifier will look like the following string:
    v4j5cvGGr0GRqy180BHbR8HxyywSGiFAkJ7eG-r1E-9UODI0UzIzUFBOM1FTUENON0pQV1UzV0VTNi4u

  2. After the page loads, select the Responses tile.

  3. To export the response data, select Export all.