View system configuration

View system information, system status, and API usage.

View API usage

View details about the real-time API usage and see which events happened in a given time frame.

  1. Go to Admin > System and select the API usage tab.

  2. Select a time frame to view.

    The API usage page contains three sections:

    • API calls - a chart that visualizes the aggregated number of calls to the API in the selected time frame.
    • Data transfer - a chart that shows the amount of data that was transferred through the API in the selected time frame.
    • Operations - a table with rows for each available API operation and details about the usage of the operations. Select an operation name to go to the API reference.

View system information

View the environment display name, ID, region, type and session ID.

  1. Go to Admin > System and select the About tab.

  2. To view the language and country/region, select the General tab.

Update preferred language or country/region

Customer Insights supports many languages. The app uses your language preference to display elements like the menu, label text, and system messages in your preferred language.

Imported data and information you entered manually aren't translated.

  1. Go to Admin > System and select the General tab.

  2. To change your preferred language, choose a Language from the dropdown.

  3. To change your preferred formatting for dates, time, and numbers, use the Country/Region format dropdown. A formatting preview is displayed. The system automatically suggests a selection when you choose a new language.

  4. Select Save.

View system status

Track the progress of tasks, data ingestion, data exports, and several other important product processes. Review the information to ensure the completeness of your active tasks and processes.

  1. Go to Admin > System and select the Status tab.

    Status and processing information for various processes display. View the Name of the task, the Status of its most recent run, and when it was Last updated.

  2. To view the details of the last several runs, select the task or process name.

  3. To view progress details for a task, select the status. The Progress details pane displays.

    System progress details pane

  4. To view progress details for all tasks, select Entire workflow.

Status definitions

The system uses the following statuses for tasks and processes:

Status Definition
Canceled Task or process was canceled by the user before it finished.
Failed Task or process ran into errors.
Failure Task or process has failed.
Not started Data source has no data ingested yet or the task is still in draft mode.
Processing Task or process is in progress.
Refreshing Task or process is in progress. To cancel this operation, select Refreshing and Cancel job. Stopping the refresh of a task or process will revert it to its last refresh state.
Skipped Task or process got skipped. One or more of the downstream processes this task depends on are failing or got skipped.
Successful Task or process completed successfully. For data sources, indicates the data has been successfully ingested if a time is mentioned in the Refreshed column.
Queued Processing is queued and will start once all the upstream tasks and processes are completed. For more information, see Refresh processes.

Refresh processes

Refresh for tasks and processes is run according to the configured schedule.

Process Description
Activity Runs manually (single time refresh). Depends on merge process. Insights depend on its processing.
Analysis linking Runs manually (single time refresh). Depends on segments.
Analysis preparation Runs manually (single time refresh). Depends on segments.
Data preparation Needs an entity to run on. Data source entities depend on ingestion. Enriched entities depends on enrichments. The Customer entity depends on merge.
Data sources Doesn't depend on any other process. Match depends on the successful completion of this process.
Enrichments Runs manually (single time refresh). Depends on merge process.
Exports destinations Runs manually (single time refresh). Depends on segments.
Insights Runs manually (single time refresh). Depends on segments.
Intelligence Depends on merge.
Match Depends on the processing of the data sources used in the match definition.
Measures Runs manually (single time refresh). Depends on merge process.
Merge Depends on the completion of the match process. Segments, measures, enrichment, search, activities, predictions, and data preparation depend on the successful completion of this process.
Profiles Runs manually (single time refresh). Depends on merge process.
Search Runs manually (single time refresh). Depends on merge process.
Segments Runs manually (single time refresh). Depends on merge process. Insights depend on its processing.
System Depends on the completion of the match process. Segments, measures, enrichment, search, activities, predictions, and data preparation depend on the successful completion of this process.
User Runs manually (single time refresh). Depends on entities.

Select the status of a process to see the progress details of the entire job it was in. The refresh processes above can help to understand what you can do to address a Skipped or Queued task or process.