How to get Dynamics 365 Channel Integration Framework 1.0
Dynamics 365 Channel Integration Framework is an application (solution) available in Microsoft AppSource.
You can get the solution from within Dynamics 365 or directly from Microsoft AppSource. Download link for Dynamics 365 Channel Integration Framework solution: Dynamics 365 Channel Integration Framework.
Updates to the solution are pushed to all customers automatically.
Prerequisites
Identify the Dynamics 365 instance for which you want to use the Dynamics 365 Channel Integration Framework application.
Obtain global administrator permissions in Microsoft 365 to download and install the Dynamics 365 Channel Integration Framework application (solution).
Check the sitemap to ensure that Dynamics 365 Channel Integration Framework 1.0 is not installed.
Get Dynamics 365 Channel Integration Framework from Microsoft AppSource
There are two ways to get Dynamics 365 Channel Integration Framework from Microsoft AppSource.
Directly from Microsoft AppSource
To get the Dynamics 365 Channel Integration Framework solution from within Dynamics 365:
Go to Microsoft AppSource. The Dynamics 365 Channel Integration Framework application page appears.
Select GET IT NOW.
In the One more thing window, select Continue.
Read and select the check box to agree to the following:
- Microsoft's Legal Terms and Privacy Statement.
- Privacy Statement and Legal Terms for importing the solution into Dynamics 365.
Select Agree. The Dynamics 365 Channel Integration Framework application (solution) importing happens in the background.
Note
The system does not display any confirmation after the successful import of the application (solution).
From within Dynamics 365
Sign in to Dynamics 365.
Go to Settings > Customization > Dynamics Marketplace. The Microsoft AppSource appears.
In the search box, type Channel Integration Framework. The Dynamics 365 Channel Integration Framework application (solution) appears.
Select GET IT NOW.
In the One more thing window, select Continue.
Read and select the check box to agree to the following:
- Microsoft's Legal Terms and Privacy Statement.
- Privacy Statement and Legal Terms for importing the solution into Dynamics 365.
Select Agree. The Dynamics 365 Channel Integration Framework application (solution) importing happens in the background.
Note
The system does not display any confirmation after the successful import of the application (solution).
View Dynamics 365 Channel Integration Framework in Dynamics 365
Sign in to Dynamics 365.
Select Channel Integration Framework from the Dynamics 365 list.
Tip
Alternatively, you can use https://<orgURL>.dynamics.com/apps
to navigate to the Dynamics 365 Channel Integration Framework.
Next step
See also
Softphone integration sample code for Dynamics 365 Channel Integration Framework 1.0
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