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System requirements for Dynamics 365 Channel Integration Framework 2.0

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The system requirements for Dynamics 365 Channel Integration Framework 2.0 are:

  • Dynamics 365 (online) 9.1 and later.
  • For multisession capabilities, your organization must use a multisession app such as Omnichannel for Customer Service or Customer Service workspace.

Licensing

You'll need an active subscription to Microsoft Dynamics 365 Customer Service Enterprise in your tenant for each user. More information: Dynamics 365 licensing guide

Supported browsers

  • Chromium-based Microsoft Edge

  • Google Chrome

Note

  • Ensure microphone and speaker access is not blocked by browser policy for voice and video channels.
  • The widget domain needs to be granted permission to use appropriate media like pop-ups and microphone as required. For Microsoft Edge to permanently grant the required permissions, the required domain needs to be accessed via a regular window; permanent exception cannot be granted when the domain is accessed in private mode.

Domains

The domain of the channel URL should use HTTPS protocol.

See also

Get Dynamics 365 Channel Integration Framework 2.0
Dynamics 365 licensing guide
Overview of Dynamics 365 Channel Integration Framework 2.0
FAQs