International availability of Omnichannel for Customer Service

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Introduction

The purpose of this document is to provide information about the geographic location and language availability of live chat and digital messaging channels.

Note

For information about the supported regions and languages in the voice channel, see Supported cloud locations, languages, and locale codes.

Geographic location availability

Your Microsoft 365 tenant must be co-located in one of the following geographic locations where Omnichannel for Customer Service is available. These geographic locations refer to your Microsoft 365 tenant only and not the data center where your Power Platform environment or org instance resides.

Note

In the Europe and Asia Pacific regions, Omnichannel for Customer Service is currently not available in a tenant that's located in Norway, Sweden, and Singapore.

April 2022 update

Omnichannel for Customer Service April 2022 update is available in the following regions.

Geographic location Date
Asia Pacific April 09, 2022
Australia April 09, 2022
Canada April 02, 2022
Europe April 16, 2022
France April 02, 2022
Germany April 02, 2022
India April 02, 2022
Japan April 09, 2022
North America April 23, 2022
South America April 02, 2022
Switzerland April 02, 2022
United Arab Emirates (UAE) April 09, 2022
United Kingdom April 09, 2022

October 2021 update

Omnichannel for Customer Service October 2021 update is available in the following regions.

Geographic location Date
Asia Pacific October 08, 2021
Australia October 08, 2021
Canada October 01, 2021
Europe October 15, 2021
France October 01, 2021
Germany October 01, 2021
Government Community Cloud (GCC) January 09, 2022
India October 01, 2021
Japan October 08, 2021
North America October 22, 2021
South America October 01, 2021
Switzerland October 01, 2021
UAE October 08, 2021
United Kingdom October 08, 2021

Language availability

The product user interface (UI) is available in the following languages.

Language Language Language
Arabic Greek Romanian
Basque German Russian
Bulgarian Hebrew Serbian (Cyrillic)
Catalan Hindi Serbian (Latin)
Chinese Hungarian Slovak
Chinese (Hong Kong SAR) Indonesian Slovenian
Chinese (Simplified) Italian Spanish
Croatian Japanese Swedish
Czech Kazakh Thai Thai
Danish Korean Turkish
Dutch Latvian Ukrainian
English Lithuanian Vietnamese
Estonian Malay (Malaysia)
Finnish Norwegian
French Polish
Galician Portuguese

To know the languages that are supported in analytics, see Multilingual sentiment.

See also

Prerequisites and system requirements of Omnichannel for Customer Service