International availability of Omnichannel for Customer Service
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
The purpose of this document is to provide information about the geographic location and language availability of live chat and digital messaging channels.
For information about the supported regions and languages in the voice channel, see Supported cloud locations, languages, and locale codes.
Geographic location availability
Your Microsoft 365 tenant must be co-located in one of the following geographic locations where Omnichannel for Customer Service is available. These geographic locations refer to your Microsoft 365 tenant only and not the data center where your Power Platform environment or org instance resides.
In the Europe and Asia Pacific regions, Omnichannel for Customer Service is currently not available in a tenant that's located in Norway, Sweden, and Singapore.
April 2022 update
Omnichannel for Customer Service April 2022 update is available in the following regions.
|Asia Pacific||April 09, 2022|
|Australia||April 09, 2022|
|Canada||April 02, 2022|
|Europe||April 16, 2022|
|France||April 02, 2022|
|Germany||April 02, 2022|
|India||April 02, 2022|
|Japan||April 09, 2022|
|North America||April 23, 2022|
|South America||April 02, 2022|
|Switzerland||April 02, 2022|
|United Arab Emirates (UAE)||April 09, 2022|
|United Kingdom||April 09, 2022|
October 2021 update
Omnichannel for Customer Service October 2021 update is available in the following regions.
|Asia Pacific||October 08, 2021|
|Australia||October 08, 2021|
|Canada||October 01, 2021|
|Europe||October 15, 2021|
|France||October 01, 2021|
|Germany||October 01, 2021|
|Government Community Cloud (GCC)||January 09, 2022|
|India||October 01, 2021|
|Japan||October 08, 2021|
|North America||October 22, 2021|
|South America||October 01, 2021|
|Switzerland||October 01, 2021|
|UAE||October 08, 2021|
|United Kingdom||October 08, 2021|
The product user interface (UI) is available in the following languages.
|Chinese (Hong Kong SAR)||Indonesian||Slovenian|
To know the languages that are supported in analytics, see Multilingual sentiment.
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