Use sites to manage your service locations

Introduction

Create sites to define the locations where you provide service to your customers. When you’re scheduling resources, you can define which resources will work on which site.

You can also create a site in Dynamics 365 Customer Engagement (on-premises) 9.1 also. More information: New features in Dynamics 365 Customer Engagement (on-premises)

Create a site

Before you begin, make sure you have the System Administrator or System Customizer security role or equivalent permissions.

2. Navigate to the Customer Service admin center or Customer Service Hub app, and perform the following steps:

   Customer Service admin center

   1. In the site map, select Service Scheduling in Operations. The Service Scheduling page appears.
   2. In the Sites section, select Manage.

   The All Sites view is displayed. You can switch between various system views using the drop-down list.

   Customer Service Hub

   1. In the Customer Service Hub site map, go to Scheduling.

   2. From the list of entity records, select Sites in Settings.

      The All Sites view is displayed. You can switch between various system views using the drop-down list.

3. Select New.

   

4. Enter the details and select Save.

Related information

Unified Interface-based service scheduling overview

Create or edit a service

Add facilities and equipment

Schedule a service activity

Create resource groups

Navigate the service calendar