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Work with IoT data on the mobile app

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Connected Field Service is the IoT layer in Dynamics 365 Field Service. It enables organizations to create work orders based on real-time information from connected devices. The integration of IoT data provides technicians with information and tools for efficient onsite service delivery.

Simulated image of a mobile phone, showing IoT alerts in the Field Service mobile app.

Technicians can use Connected Field Service to:

Prerequisites

View summary tiles and device readings

While performing service on a customer asset, you can check recent IoT data for devices related to that asset.

  1. Open the customer asset and go the Summary tab. Summary tiles show an overview of recent IoT activity related to the asset.

    Simulated image of a mobile phone, showing summary tiles for an asset in Field Service mobile app.

  2. Go to the Device Readings tab to see the most recent IoT measurements plotted on a graph.

    Simulated image of a mobile phone, showing live device readings.

Note

Summary tiles and device readings are only visible after an asset is related to a connected device. Otherwise, this information shows on the IoT device or IoT alert.

Register new IoT devices

During asset installations, you can connect new IoT devices to customer assets. But first, register the new IoT device with the system.

  1. In the mobile app, go to Customer Assets and tap the Add button.

  2. Fill in the asset information and, then tap Register Device.

Troubleshoot devices by sending commands

After an administrator has configured commands for Connected Field Service, you can run them from mobile app.

Simulated image of a mobile phone, showing an IoT device record on Field Service mobile app.

Common commands include restart and shutdown and other custom commands are device-specific.

To send a comment, open the IoT device record and go to More ... > Send Command.

Next steps