Organization administration home page

This article points to content that will help power users and administrators configure the system to work smoothly and effectively for your organization and business.

Much of the content listed here applies to features in the Organizational administration module. However, there are a couple of tasks, such as creating and using a record template, that can be performed in any module to help your organization run more efficiently.

Number sequences

Number sequences are used to generate readable, unique identifiers for master data records and transaction records that require identifiers. A master data record or transaction record that requires an identifier is referred to as a reference. Before you can create new records for a reference, you must set up a number sequence and associate it with the reference.


An organization is a group of people who are working together to carry out a business process or achieve a goal. Organizational hierarchies represent the relationships between the organizations that make up your business.

Before you set up organizations and organization hierarchies, make sure that you plan how your business will be modeled. The organization model has a significant effect on implementation and business processes.

Address books

The global address book is a centralized repository for master data that must be stored for all internal and external persons and organizations that the company interacts with. The data that is associated with party records includes the party's name, address, and contact information.

After you create the global address book, you can create additional address books as you require, such as a separate address book for each company in your organization or for each line of business.


Workflow is a system that you can use to create individual workflows, or business processes. When you create a workflow, you specify how a document flows, or moves, through the system by showing who must complete a task, make a decision, or approve a document.

Electronic signatures

An electronic signature confirms the identity of a person who is about to start or approve a computing process. In some industries, an electronic signature is as legally binding as a handwritten signature. Electronic signatures are a regulations compliance requirement for several regulated industries, such as pharmaceuticals, food and beverage, and aerospace and defense.

You can use electronic signatures for critical business processes. Some processes have built-in electronic signature capabilities. You can also create custom signature requirements for any database table and field.

Case management

By planning, tracking, and analyzing cases, you can develop efficient resolutions that can be used for similar issues. For example, when customer service representatives or Human Resources generalists create cases, they can find information in knowledge articles to help them work with or resolve a case more efficiently.

Record templates

Record templates can help you to create records more quickly. You can create a record template so that field values that are used often do not have to be entered explicitly for each new record.

General organization administration