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Learn moreWhat's new or changed in the business process catalog
This article points to articles that describe the new and changed entries in the business process catalog for implementations with Dynamics 365 apps. The business process catalog lists business processes that span Dynamics 365 apps and services. It's an Excel workbook that we at Microsoft use to organize and prioritize our work on the business process documentation.
Learn more about what's new or changed in recent releases in the links in the following table.
| Catalog announced | Learn more |
|---|---|
| February 2025 | What's new or changed in the business process catalog February 2025 |
| November 2024 | What's new or changed in the business process catalog November 2024 |
| August 2024 | What's new or changed in the business process catalog August 2024 |
Download the latest version of the catalog from https://aka.ms/businessprocesscatalog.
Additional resources
Training
Module
Business process mapping for Dynamics 365 - Training
Discover how to implement business applications effectively, using techniques like shadowing and mapping processes into Dynamics 365.
Certification
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications
Improve business processes for customer service functions, such as automatic case creation and queue management with Microsoft Dynamics 365 Customer Service.