Model location and asset hierarchies for large facilities

Important

This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users, automatically - Feb 6, 2023 Apr 1, 2023

Business value

This feature enhances the location and asset hierarchy experience that allows dispatchers and service managers to pinpoint the location of an asset within a physical space so a technician can deliver faster and more efficient service.

Feature details

Both assets and locations can be complex and have hierarchical models. Building and understanding the hierarchy of an asset or location, such as a large office building or campus site, is critical to provide world-class service.

Screenshot of assets at a different location from their parent showing in both places.

Subassets at a different location from their parents show up under their location, and under their parent asset with tooltips for added clarity. In addition, a new loading approach enables you to manage location and asset hierarchies regardless of the complexity of a hierarchy.

Screenshot of assets at a different location.

See also

Create functional locations in Field Service (docs)