What's new and planned for Dynamics 365 Field Service
Important
This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
This topic lists features that are planned to release from April 2023 through September 2023. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
For a list of the next wave's release plans, go to 2023 release wave 2 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Empower frontline workers
Dynamics 365 Field Service empowers frontline workers with new capabilities that boost service productivity.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Compress image uploads from mobile devices | Users by admins, makers, or analysts |
Aug 14, 2023 |
- | - |
| Easily switch tenants within Field Service Mobile | Users, automatically | - |
Feb 6, 2023 |
Apr 1, 2023 |
| Offline sync status for Dynamics 365 Field Service Mobile | Users, automatically | - |
Feb 6, 2023 |
Apr 1, 2023 |
| Upload multiple images to an inspection on Android | Users, automatically | - |
Feb 6, 2023 |
Apr 1, 2023 |
| Performance, offline sync, and device memory improvements in Field Service Mobile application | Users, automatically | - |
Feb 6, 2023 |
Jul 1, 2023 |
Optimize service operations
Dynamics 365 Field Service features for proactive service delivery allow admins and service managers to get tasks done quickly with new simplified workflows.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Model location and asset hierarchies for large facilities | Users, automatically | - |
Feb 6, 2023 |
Apr 1, 2023 |
| Find Field Service information with enhanced search | Admins, makers, marketers, or analysts, automatically |
Mar 9, 2023 |
- |
Apr 1, 2023 |
| Manage work order costs using the not-to-exceed function | Users by admins, makers, or analysts |
Mar 15, 2023 |
- |
Apr 1, 2023 |
| Organize your service operations using trades | Users by admins, makers, or analysts |
Mar 15, 2023 |
- |
Apr 1, 2023 |
| Simplify user experience by optionally removing work order costs | Admins, makers, marketers, or analysts, automatically |
Mar 15, 2023 |
- |
Apr 1, 2023 |
| Track cost per work order to establish predictable cost trends | Users, automatically |
Mar 15, 2023 |
- |
Apr 1, 2023 |
Resource scheduling
Dynamics 365 Field Service resource scheduling features include key enhancements on manual, assisted, and automated scheduling.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Remove user option to switch to legacy schedule board | Users, automatically | - |
Feb 6, 2023 |
Apr 21, 2023 |
* You are able to opt into some features as part of early access on February 6, 2023, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.