Sales engagement

Important

This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Sales. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

The way sellers and sales teams operate is undergoing rapid transformation, with 90% of decision-makers expecting remote and digital models to persist long-term. Additionally, 80% of business-to-business buyers prefer videoconference connections over audio and phone, emphasizing their critical role in modern sales interactions.

Sales engagement capabilities in Dynamics 365 Sales empower sellers to intelligently engage with customers. Our purpose-built experience provides AI-driven insights into customer relationships and conversations, providing smarter interactions. Features such as Sales Accelerator, Sequences, Focused View, and more enable sellers to effectively navigate and standardize the selling process. By leveraging these features, sellers can maintain healthy customer relationships and conduct impactful conversations, driving sales success in today's digital landscape.