What's new and planned for Dynamics 365 Customer Insights - Journeys

This topic lists features that are planned to release from April 2024 through September 2024. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

For a list of the previous wave's release plans, go to 2023 release wave 2 plan

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Copilot and AI innovation

Revolutionize how marketers work and what they can achieve with Copilot in Customer Insights and AI innovation.

Feature Enabled for Public preview Early access* General availability
Take campaigns from concept to launch using Copilot Admins, makers, marketers, or analysts, automatically Apr 1, 2024 - -
Timeline highlights enable quick access to actionable record updates Users, automatically - - Apr 8, 2024

Moments that matter

Respond to customers’ expectations in real time to engage them in moments that matter.

Feature Enabled for Public preview Early access* General availability
Scale your business with confidence with 300M maximum monthly interactions Admins, makers, marketers, or analysts, automatically - - Sep 2024
Reach customers with greater throughput for trigger-based journeys Admins, makers, marketers, or analysts, automatically - - Sep 2024
Easily reference copies of sent emails in the timeline Admins, makers, marketers, or analysts, automatically - - Apr 1, 2024
Capture responses from external, third-party forms Admins, makers, marketers, or analysts, automatically - - Apr 1, 2024
Prevent duplicate emails to shared email addresses Admins, makers, marketers, or analysts, automatically - - Sep 2024
Refine email content in running journeys Admins, makers, marketers, or analysts, automatically Jul 2024 - -
Optimize email content based on customer behavior across devices Admins, makers, marketers, or analysts, automatically Aug 2024 - -
Split your audience into groups to deliver unique customer experiences Admins, makers, marketers, or analysts, automatically Jul 2024 - Sep 2024
Improve engagement and compliance with double opt-in Admins, makers, marketers, or analysts, automatically Jun 2024 - Sep 2024
Ensure messages go to the right contact email address Admins, makers, marketers, or analysts, automatically - - May 1, 2024
Understand customer inflows and exits at every journey step Admins, makers, marketers, or analysts, automatically Jun 2024 - Sep 2024
Control how fast customers can enter a journey Admins, makers, marketers, or analysts, automatically Aug 2024 - Sep 2024
Use segments to decide which path a customer should take Admins, makers, marketers, or analysts, automatically Aug 2024 - Nov 2024
Automate seamless handoffs between marketing and sales Admins, makers, marketers, or analysts, automatically Feb 1, 2023 - Sep 2024
Orchestrate journeys using any marketing interaction Admins, makers, marketers, or analysts, automatically - - Aug 2024
Improve reliability of insights with advanced bot protection Admins, makers, marketers, or analysts, automatically Apr 15, 2024 - Aug 2024
Easily manage customer consent from contact and lead forms Admins, makers, marketers, or analysts, automatically - - Jun 2024
Personalize customer messages based on web interactions Admins, makers, marketers, or analysts, automatically Sep 2024 - Dec 2024
Unlimited application installs now in Customer Insights Admins, makers, marketers, or analysts, automatically - - Jun 2024

Unify sales and marketing

Accelerate revenue and increase lifetime value through seamless experiences that unify sales and marketing.

Feature Enabled for Public preview Early access* General availability
Build custom reports using Microsoft Fabric integration Admins, makers, marketers, or analysts, automatically - - Jul 2024

You are able to opt into some features as part of early access on February 5, 2024, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.