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Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Release plans for Dynamics 365, Power Platform, and Copilot.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
Nov 15, 2024 |
Business value
Currently, organizations in the Government Community Cloud don't have access to the out-of-the-box analytics reports, which limits the insights available to supervisors. This release supports Government Community Cloud and addresses these limitations.
Feature details
As part of this release, customers in the Government Community Cloud get the following capabilities:
- Omnichannel real-time analytics
- Omnichannel historical analytics
- Customer service historical analytics
- Personalized reports with bookmarks
- Extended Dynamics 365 out-of-the-box analytics with visual customization
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.