Use AI summary for call quality management

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Users, automatically - Apr 2025

Business value

Service representatives can use AI summaries of closed voice conversations and voicemails to make conversation reviews more efficient.

Feature details

Key capabilities of this feature include:

  • Administrators can enable the application to generate a summary of closed conversations and voicemails.
  • On the enhanced Closed conversation page, customer service representatives see an AI-powered conversation summary and insights for closed voice conversations and voicemails.

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Germany
  • Switzerland
  • United Arab Emirates
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Brazil
  • Canada
  • India
  • Japan
  • France