Use AI summary for call quality management
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
Enabled for | Public preview | General availability |
---|---|---|
Users, automatically | - | Apr 2025 |
Business value
Service representatives can use AI summaries of closed voice conversations and voicemails to make conversation reviews more efficient.
Feature details
Key capabilities of this feature include:
- Administrators can enable the application to generate a summary of closed conversations and voicemails.
- On the enhanced Closed conversation page, customer service representatives see an AI-powered conversation summary and insights for closed voice conversations and voicemails.
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Germany
- Switzerland
- United Arab Emirates
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- Brazil
- Canada
- India
- Japan
- France