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| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | 
Aug 15, 2025 |
Oct 31, 2025 |
Business value
With this feature release, we expect an increase in performance and time saved when service representatives change their presence status with a less cumbersome process.
Feature details
Service representatives can now update their presence in fewer steps. Service representatives will spend less time doing a basic task, thereby allowing them to help customers more easily and efficiently. Furthermore, the presence icon loads faster after the update, allowing for a faster rendition of an accurate representation of the service representative's presence status.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.