Use optimized setting to update presence

Enabled for Public preview General availability
Users, automatically Aug 15, 2025 Oct 31, 2025

Business value

With this feature release, we expect an increase in performance and time saved when service representatives change their presence status with a less cumbersome process.

Feature details

Service representatives can now update their presence in fewer steps. Service representatives will spend less time doing a basic task, thereby allowing them to help customers more easily and efficiently. Furthermore, the presence icon loads faster after the update, allowing for a faster rendition of an accurate representation of the service representative's presence status.

Geographic areas

Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.

Language availability

Visit the Explore Feature Language report for information on this feature's availability.