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Important
Release Plans will no longer be published starting in September 2026. New Dynamics 365, Power Platform, and Dataverse capabilities will be published to the AI at Work roadmap beginning in September 2026. Existing release plans will remain available for historical reference until further notice. Learn more about the roadmap and disclosure changes at One always-on roadmap: Dynamics 365, Power Platform and Dataverse join the AI at Work roadmap.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
May 8, 2026 |
Business value
Consent-based recording for your customer interactions with a voice agent through transfer to a service representative builds trust, ensures regulatory compliance, and reduces downstream risk. Consistent and transparent consent capture helps organizations meet voice-specific recording and privacy obligations. It improves customer confidence by being transparent and giving them an option to opt out. This minimizes disputes related to unauthorized recordings, and enables usable recordings for quality, training, and analytics without legal ambiguity. By standardizing consent across the entire voice journey, businesses reduce compliance overhead, prevent data loss when calls move between voice agent and representatives, and deliver a seamless, professional customer experience.
Feature details
Administrators can enable consent-based recording in the Copilot Service admin center.
This feature enables organizations to explicitly capture customer consent for call recording and transcription at the start of a voice interaction with a voice agent and honor that consent seamlessly if the call is escalated to a service representative. The voice agent proactively prompts the caller for consent, records the response, and makes sure recording and transcription are enabled only when consent is granted. If the customer declines consent, the interaction continues without being recorded or transcribed, and this preference is preserved if the call is transferred to a service representative, preventing them from starting, pausing, or accessing transcripts. This delivers a consistent, compliant, and privacy-respecting recording experience across the entire voice journey.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Related content
Consent-based recording (docs)