Microsoft Dynamics 365 - Service Update 144 Release Notes

Service Update 144 for Microsoft Dynamics 365 9.1.0 is now available. This article describes the hotfixes and updates that are included in Service Update 144.


Note: Service Update naming convention has been revised to clarify the link between the version number and Service Update number. For example, Service Update 144 will now correspond to version number 144xx. Occasionally a Service Update will be canceled and all associated fixes will be rolled into a subsequent Service Update. For this reason, Service Update numbers may not always increase incrementally.

Update package Version number
Service Update 144 for Microsoft Dynamics 365 9.1.0 9.1.0000.14453

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, and then click About.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Service Update 144 resolves the following issues:

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

Knowledge Management

  • When "Zoom" was set to "300%", two scroll bars appeared in the "Recent records" window instead of one.
  • When focus was on the "Advanced" button on the Timeline's "Text" field, pressing the Tab key resulted in focus switching to the picker body instead of the first element of the record picker.
  • Pressing Shift+Enter on a post reply resulted in the reply being posted instead of a "newline" being added.
  • Incorrect filter options resulted from performing a search query inside the search bar when filtering by an invalid record type.*
  • When creating a reply to a Timeline post and selecting a "user image", the user was not sent to the user associated with the image.*

Platform Services

  • An application utilizing Dynamics 365 experienced slow API calls.*
  • Email did not synchronize from Dynamics 365 for Outlook when the "From" and "BCC" fields contained a queue address.*
  • Quick find searches could not be performed for custom entity records.
  • Users experienced a delay when performing Sales package updates.*
  • Some forms displayed in English when the German language was specified.*
  • When attempting to access data from a query containing the "spl_taxentity" and "spl_contactid_value" fields, those fields' values were missing.
  • Users may have experienced failures with imported workflows.
  • Users experienced a delay when starting the Sandbox service.
  • Incoming emails with attachments larger than 10MB did not synchronize to Dynamics 365.
  • When creating a reply/forward to an email created on the Timeline, those emails did not display as a thread/conversation.*
  • Solution installations failed with an error ("Value cannot be null .. Parameter name: formXmlOld").*
  • Updating a lookup with a non-existent reference did not trigger an expected error message.
  • No incoming email was synchronized to Dynamics 365 for Outlook when "Folder Level Tracking" was enabled.
  • Solutions containing a custom component could not be deleted.*
  • When drafting an email using a template, the "Contact" and "FullName" field values were missing if the related account did not have a contact.*


  • In the import log, imported files and view headers displayed in English when the French language was specified.*


  • When attempting to execute an on-demand workflow on the Queue entity, the related on-demand workflow did not display under the "Run workflow" option, and the "Flow" button on the Queue entity grid did not function.*
  • When the "Subject" field of an entity was removed using the code "SetValue()", the new value did not appear until the page was refreshed.

Unified Interface

  • "MultiSelection Option Set" did not display on the "Print Preview" window.
  • After setting the "Personal" view as default, the "Active Accounts" view displayed by default instead.
  • When a lookup and subform on a form were bound on the same field, the subform registered with the wrong control name.
  • New memberships could not be created using a custom form.*
  • Downloaded files contained single quotes in their names.
  • Solutions imported through Power Apps did not function.
  • The "Subject" field on the Phone Call entity's "OOB" (Out-Of-Box) quick form displayed the wrong label.*
  • Some field labels ("Booking status", "Start time", "Work Order") were missing from the "Bookable Resource Booking" form when the app was killed and re-opened.*
  • When editing and closing an opportunity with a date of "2030", the date displayed as "1930".
  • When a search was performed using a string with a wildcard as its first character, the last character was unexpectedly removed.
  • Ribbon links were displayed in English when a different language was specified.*
  • The Unified Interface did not support grid column filter formatting.
  • The stakeholder grid did not flicker when a refresh spinner was inside the grid.
  • The dashboard selector ("Dashboard Views") did not display.
  • The command bar did not load for some entities ("Account", "Contact" and "Custom").*
  • After modifying the "Subject" field of an email in a workflow using the Firefox browser, all but one listed recipient unexpectedly dropped from the "CC" field.

Error Messages, Exceptions, and Failures

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.


  • A solution import failed with an error ("...MTPD: Import Failed status encountered. Details: Failed to import the solution into Microsoft Dynamics CRM. Verify the state of the solution in CRM. Rerunning this tool may correct the state…").*
  • Selecting "Advanced Settings" displayed the Web Client settings instead of the Power Platform Admin Center (PPAC) settings.*

Knowledge Management

  • An error was received when entering "@#" in the "Text" field on the Timeline ("Error loading control").
  • Minor/major versions of knowledge base articles could not be created ("...A validation error occurred…").

Platform Services

  • A "401" error occurred when launching the Dynamics 365 for Outlook app from the Outlook desktop client.
  • Solution imports failed with an "app module" error.*
  • Creating a new solution resulted in an error ("Something went wrong. Please try again.").
  • An error occurred when using a Microsoft Windows SDK filters request message ("Expected non-empty Guid").*
  • An error occurred when executing workflows ("Server error TF401232: Work item … does not exist, or you do not have permissions to read it.*
  • When a batch operation was submitted that contained an operation that failed, a different top-level batch response status message was triggered than the expected one ("...A validation error occurred…").*
  • An error occurred when saving records ("Sql error: Generic SQL error. CRM ErrorCode: -2147204784").*


  • When an update occurred on an SLA enabled entity and the field(s) being updated were either the SLA's "ApplicableFrom" or an SLA item's "ApplicableWhen" attribute, the SLA item workflow was unexpectedly cancelled and then recreated.*

Unified Interface

  • An expected error message did not appear when inserting a chart using a view that does not contain records.
  • An error occurred when performing a search for a specific string in Web Client ("Object reference not set to an instance of an object.").
  • After adding a Welcome page and importing a solution, that page was lost.
  • When creating a new work order service using the Quick Create form, entered dates changed unexpectedly to the wrong date.
  • Fields added to the Quick View form did not display.*
  • An error occurred when creating a new case ("Subform_Metadata_Not_Loaded").*
  • An error occurred when loading the radial knob custom control ("Error occurred during initialization of control: MscrmControls.Knob.RadialKnobControl;Message: Cannot read property "apply" of undefined.").*
  • An "app cache quota exceeded" error occurred when starting the app in offline mode.*

Knowledge Management

  • Users without permission to read/write activities or posts encountered an error when navigating to the Timeline.
  • Minor/major versions of knowledge base articles could not be created ("...A validation error occurred…").

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