Microsoft Dynamics 365 - Service Update 21082 Release Notes

Article
05/17/2022

Service Update 21082 for Microsoft Dynamics 365 9.2.0 is now available. This article describes the hotfixes and updates that are included in Service Update 21082.

Important

Note: Service Update naming convention has been revised to clarify the link between the version number and Service Update number. For example, Service Update 150 will now correspond to version number 150xx. Occasionally a Service Update will be canceled and all associated fixes will be rolled into a subsequent Service Update. For this reason, Service Update numbers may not always increase incrementally.

Update package	Version number
Service Update 21082 for Microsoft Dynamics 365 9.2.0	9.2.21082.00150

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, and then click About.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Service Update 21082 resolves the following issues:

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

Accessibility

When selecting the "change view" lookup menu button to open the list of views in an account record, the lookup menu dialog box did not comply with the ARIA role axe-core 3.5 accessibility requirement.
When applying focus to the selected list items in a 'Constraints' combo box, the accessibility screen reader announced all of the selected list items at the same time.
The accessibility screen reader did not announce the interactive controls within the ‘cross-org’ section for Case entities in the Customer Service Hub.
Narrator did not announce column headers or the associated table information when navigating tables within cases in the Customer Service Hub.
When creating a new work order within Field Service, the “New work order” heading levels were not labeled correctly for screen reader identification.
Hidden level one headings were announced to screen readers when deleting products listed within Sales Hub.
When using keyboard navigation in the Customer Service Hub to select a layout popup, a keyboard trap (an area where focus could not be moved) prevented navigation between the ‘create’ and ‘close’ buttons.
In some scenarios, keyboard focus would get stuck on cells with hyperlinks when using arrow keys to navigate.*
When creating a new email, within the Customer Service Hub, the NVDA screen reader did not announce the required shortcuts (Alt+O) while navigating to the editor toolbar.
The filter button within the Customer Service Hub was not visible at 200% zoom.

Platform Services

Updating an appointment end time in Exchange that was synced with Dynamics intermittent did no update in the Dynamics environment.
The 'Subject' of an appointment, created in a Dynamics 365 environment and synced to Exchange, was removed from Dynamics 365 after updating the appointment duration and syncing again with Exchange.*
Updating an appointment end time in Exchange that was synced with Dynamics intermittent did no update in the Dynamics environment.*
User owned entities could not be deleted by uninstalling a solution or an active customization.
The 'location' of an appointment, created in a Dynamics 365 environment did not sync to Exchange when updating a non-synchronized field in Exchange.

Sales

Marketing activities were not displayed under the related tab for a lead record.

Unified Client

The name of a contact reverted to the previous name after updating the contact via "Task Flows.
The fallback option within new Account forms was still enabled after being disabled.*
When opening opportunity entity from the sitemap, the command bar ribbon for custom controls did not contain a back button and the icons were incorrect colors.*
Hovering over contacts in an email record to see the profile card (also known as a contact card or people card) took an excessive time to show or failed to display.
Clicking an image within a timeline post did not open the image.
System settings dialog did not close when pressing the close or OK button, preventing changes from being made to system settings.*
In the Dynamics 365 for Outlook app, the scrollbar was not displayed when viewing records in Contact/Lead related subgrids.*
Users could not create or specify a data source for sub grids on forms using the legacy interface.
When viewing a subgrid in grid mode that was changed to list mode when reducing the width of view, the subgrid remained in list mode after expanding the width.*
Using @mentions within a timeline wall component opened a new tab.
Imported managed solutions did not reflect form customization changes in certain scenarios.*
When adding items to a Knowledge Article gird within the Customer Service Hub, gird items were truncated.
When two dataset controls within a form used the same underlying data and were open in different tabs simultaneously, after creating or deleting a record from a control in one tab, the record change did not propagate in the other.*
The “Column Editor” was displayed for non-grid controls within entities.
The “Set Active” pop up had remained opened after moving to the next stage in a Business Process Flow.

Error Messages, Exceptions, and Failures

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.