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Synchronize products in Supply Chain Management to products in Field Service

  • Article

This article discusses the templates and underlying task that are used to synchronize products from Dynamics 365 Supply Chain Management to Dynamics 365 Field Service.

The used Field Service Products (Supply Chain Management to Field Service) template is based on the Products (Supply Chain Management to Sales) – Direct template from Prospect to Cash. For more information, see Products (Supply Chain Management to Sales) – Direct.

This article only describes the differences between the Field Service Products (Supply Chain Management to Field Service) and Products (Supply Chain Management to Sales) – Direct templates.

Templates and tasks

Name of the template in Data integration

  • Field Service Products (Supply Chain Management to Field Service)

Name of the task in the Data integration project

  • Products - Products

The Field Service Products (Supply Chain Management to Field Service) template includes one mapping that isn't included in the Products (Supply Chain Management to Sales) – Direct template. This mapping ensures that the required Field Service-specific field Service Product Type is set correctly.

FIELDSERVICEPRODUCTTYPE        Fn        msdyn_fieldserciveproducttype

The following value mapping is used.

inventory     :  690970000
nonInventory  :  690970001 
service       :  690970002

In Supply Chain Management, the Field Service product type value on the Sellable released products data entity is calculated as follows:

  • Inventory: Product type = Product and Item model group, Stocked product = True
  • NonInventory: Product type = Product and Item model group, Stocked product = False
  • Service: Product type = Service

Template mapping in Data integration

The following illustrations show the template mapping in Data integration.

Field Service Products (Supply Chain Management to Field Service): Products - Products

Template mapping in Data integration.