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Migration of Unified Service Desk configurations from the legacy web client to Unified Interface apps

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Overview

Unified Service Desk supports Unified Interface apps. It lets you upgrade to the latest version of the Unified Service Desk to deliver intelligent and personalized experience to the rising expectations of your customers.

If you are using the legacy web client with all the configurations needed for Unified Service Desk, you'll want to know how to use all the configurations in the Unified Interface app. To tackle the issue of configuring in the Unified Interface app, we have introduced a tool, Web Client - Unified Interface Migration Assistant, for Unified Service Desk.

Web Client - Unified Interface Migration Assistant for Unified Service Desk, a tool that helps you to seamlessly migrate your existing Unified Service Desk configurations from the legacy web client to the Unified Interface app.

How Web Client - Unified Interface Migration Assistant helps

The migration assistant helps with the migration of:

  • CRM Page hosted controls to Unified Interface Page hosted controls.
  • RunXRM commands as web resources that you can import as a solution and deploy on the Unified Interface app.
  • Events and actions that are only supported in the legacy web client to the corresponding events and actions in the Unified Interface app.
  • Actions, action calls, events, and window navigation rules associated with the hosted control to the Unified Interface app.
  • Dashboards and Search hosted controls.
  • KM Control to Unified Interface KM Control.
  • Configurations from the legacy web client to the Unified Interface app.

Download the migration assistant

See also

Download the Web Client - Unified Interface Migration Assistant

Migration steps of the configurations from the legacy web client to Unified Interface apps

Download the tools from NuGet

Import configuration data