Customer self-service configuration key (CSS)


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

The Customer self-service configuration key controls access to some elements of the Customer Self-Service (CSS) Web application in Enterprise Portal for Microsoft Dynamics AX. To access the full CSS functionality, you must also enable the Enterprise Portal configuration key. When both the Customer self-service configuration key and the Enterprise Portal configuration key are enabled, all elements of the CSS are available in the system, including setting up Customer Self-Service parameters, creating new customers, and updating the sales baskets.

You cannot enable or disable this key in the License configuration form.

Forms enabled by the configuration key

The following is a subset of the forms that are available when the configuration key is enabled.

Enterprise Portal pages


For more information

View account information

View or edit your customer account information


Add and maintain contacts and users

Campaign items

View catalog and campaign items

Shopping cart

View the shopping cart

Sales and marketing forms


For more information

Sales basket

Sales basket (form)


Customer self-service parameters

Customer self-service parameters (form)

Additional information about this configuration key

The following table provides information about how this configuration key relates to other configuration keys and license codes.



License code

Trade and Logistics

Parent key


Child keys


For more information about how license codes and configuration keys work together, see About license codes and configuration keys.