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Dragon Medical One has two active release tracks:
- NDA (New Dragon Architecture), with the latest features and improvements.
- LTSR (Long Term Service Release) version 2021.4.5, for environments that need additional compatibility time.
Important
LTSR version 2021.4.5 and earlier versions stop working after 31 December 2026, as the Dragon Medical One cloud system blocks them. Upgrade Dragon Medical One LTSR and earlier versions before 31 December 2026 to avoid service disconnection.
This article describes the benefits of upgrading, prerequisites, and upgrading procedures.
Benefits of NDA version
- More compact user interface that uses less screen space.
- Support for formatted auto-texts.
- Training module with videos and instructional content.
- Updated electronic health record (EHR) software support.
- Support for Microsoft Entra ID single sign-on authentication.
- For improved installation options, see Dragon Medical One deployment options.
Determine your current Dragon Medical One version
Use one of the following methods:
On the Dragon Medical One sign-in screen, check the version shown in the lower-right corner. If the version starts with 2021 or earlier, upgrade is required.
In Nuance Management Center:
- Open the Reports tab and select Client Version.
- Run the Client Version report.
- Check the Client Version column for each computer.
- Open the Reports tab and select Client Version.
Download packages and documentation
Download the latest Dragon Medical One release from the NDA resource center:
The download page includes:
- Installation packages.
- Documentation with installation and administration guides for your region. For most recent documentation, see Dragon Medical One documentation.
- Virtual environment support packages and instructions for Citrix, Omnissa, and Remote Desktop.
Note
If you download the XCOPY package, unblock the .zip file before extracting it.
Deploy Dragon Medical One to a local folder, not a network share.
Prerequisites
Dragon Medical One requires:
- Client OS: Microsoft Windows 10 or later. We highly recommend using Windows 11.
- Virtualization server OS: Microsoft Windows Server 2012 R2 or later. We highly recommend using Microsoft Windows Server 2016 or later.
- .NET Framework 4.8 or later.
- Microsoft Edge WebView2.
- Antivirus exclusions for the Dragon Medical One folder, subfolders, and all executables in those folders, especially
SoD.exe.
Firewall exceptions
Important
For the NDA versions, in addition to the firewall exceptions already required for the LTSR versions, add the following exceptions.
Independent of the region
https://eu.nuanceuniversity.com
https://support.microsoft.com
https://learn.microsoft.com
http://crl3.digicert.com/DigiCertGlobalG2TLSRSASHA2562020CA1-1.crl
http://crl4.digicert.com/DigiCertGlobalG2TLSRSASHA2562020CA1-1.crl
http://ocsp.digicert.com
https://*js.monitor.azure.com
https://*.in.applicationinsights.azure.com
Region-specific firewall exceptions
Depending on your region, you need to configure firewall or proxy access to *.nuancehdp.com for the following endpoints:
US
https://dragon.us.dmp.nuance.com
https://sas.nuancehdp.com
https://sas1.nuancehdp.com
https://sas2.nuancehdp.com
https://sas3.nuancehdp.com
https://nms.nuancehdp.com
https://nms1.nuancehdp.com
https://nms2.nuancehdp.com
https://nms3.nuancehdp.com
https://pmm.nuancehdp.com
Canada
https://dragon.ca.dmp.nuance.com
https://sas-ca.nuancehdp.com
https://sas-ca1.nuancehdp.com
https://sas-ca2.nuancehdp.com
https://nms-ca.nuancehdp.com
https://nms-ca1.nuancehdp.com
https://nms-ca2.nuancehdp.com
https://pmm-ca.nuancehdp.com
https://pmm-ca1.nuancehdp.com
https://pmm-ca2.nuancehdp.com
United Kingdom
https://dragon.uk.dmp.nuance.com
https://sas-uk.nuancehdp.com
https://sas-uk2.nuancehdp.com
https://sas-uk3.nuancehdp.com
https://nms-uk.nuancehdp.com
https://nms-uk2.nuancehdp.com
https://nms-uk3.nuancehdp.com
https://pmm-uk.nuancehdp.com
https://pmm-uk2.nuancehdp.com
https://pmm-uk3.nuancehdp.com
Germany
https://dragon.de.dmp.nuance.com
https://sas-de.nuancehdp.com
https://sas-de1.nuancehdp.com
https://sas-de2.nuancehdp.com
https://nms-de.nuancehdp.com
https://nms-de1.nuancehdp.com
https://nms-de2.nuancehdp.com
https://pmm-de.nuancehdp.com
https://pmm-de1.nuancehdp.com
https://pmm-de2.nuancehdp.com
Switzerland
https://dragon.ch.dmp.nuance.com
https://sas-ch.nuancehdp.com
https://sas-ch1.nuancehdp.com
https://sas-ch2.nuancehdp.com
https://nms-ch.nuancehdp.com
https://nms-ch1.nuancehdp.com
https://nms-ch2.nuancehdp.com
https://pmm-ch.nuancehdp.com
https://pmm-ch1.nuancehdp.com
https://pmm-ch2.nuancehdp.com
France
https://dragon.fr.dmp.nuance.com
https://sas-fr.nuancehdp.com
https://sas-fr1.nuancehdp.com
https://sas-fr2.nuancehdp.com
https://nms-fr.nuancehdp.com
https://nms-fr1.nuancehdp.com
https://nms-fr2.nuancehdp.com
https://pmm-fr.nuancehdp.com
https://pmm-fr1.nuancehdp.com
https://pmm-fr2.nuancehdp.com
Australia
https://dragon.au.dmp.nuance.com
https://sas-au.nuancehdp.com/
https://sas-au1.nuancehdp.com/
https://sas-au2.nuancehdp.com/
http://nms-au.nuancehdp.com/
http://nms-au1.nuancehdp.com/
http://nms-au2.nuancehdp.com/
https://pmm-au.nuancehdp.com
https://pmm-au1.nuancehdp.com
https://pmm-au2.nuancehdp.com
For more information, see Software and hardware requirements.
Update the Dragon Medical One configuration file
Important
Use the SoD.exe.config file included with the target version of Dragon Medical One. Don't reuse the old version's configuration file.
- Copy the values you want to take from the LTSR config file and paste them into your new
sod.exe.configfile. - Review your existing configuration file for other custom settings, such as microphone button assignments, proxy settings, and text control mappings.
- For more information, refer to the admin guide.
Virtualization environments
If you install Dragon Medical One on a Citrix, RDS, or RemoteApp server, make sure to use the latest client audio and button extensions (available on the Virtual environment support tab of your region's download page).
Note
Don't install extensions on Citrix, RDS, or RemoteApp servers. Uninstall extensions from older Dragon Medical One versions if present.
Questions, issues, or requests?
Please contact us if you have any questions or are unsure about any of the upgrade steps. Open a case via the Microsoft Cloud for Healthcare support portal or email us.