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Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Microsoft Cloud for Sovereignty. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, marketers, or analysts, automatically | 
Nov 20, 2024 |
Apr 2025 |
Business value
Navigating government services and information can be complex for citizens and can hinder their ability to access the services they need. An AI agent can significantly aid citizens in accessing this critical information and help facilitate public engagement.
Feature details
Many public sector organizations make information about the services they provide available to their citizens. A citizen service agent can assist in finding relevant answers quickly with references to the sources, helping citizens find a specific government service, and guiding them on the next steps.
With this feature, Public Sector customers will be able quickly build their custom AI agent using their publicly available information to assist their citizens in finding answers and relevant sources. A public sector organization can get started with the Citizen Services agent in Copilot Studio as a starting point and easily configure and tailor it to their needs.
The agent is preconfigured with these capabilities:
- Citizens can ask questions through natural language interface and expect to quickly get answers with links to the sources, based on the configured knowledge sources.
- Citizens can ask about events, like road closures.
- Citizens can submit requests to the organization, like applying for assistance.
For demonstration purposes, the agent comes preconfigured with publicly available websites as a knowledge source and API. Customers can customize this agent's topics and knowledge for their own needs.