Kaizala Connectors enable 3rd party developers to integrate Kaizala into their business processes by providing the ability to perform a curated set of actions in Kaizala using REST based API calls. The scope of the API is for external systems to call the end-point and perform actions on-demand. That is, this will be a PULL model – where individual endpoints need to be called to perform specific actions using Kaizala APIs. The PUSH model where Kaizala platform can trigger actions can be configured using webhooks.

Kaizala Connectors are currently group-scoped - i.e. each Kaizala Connector needs to explicitly be granted permissions to a Conversation group - and then can perform actions through the API end-points only within the context of the group. However, each Kaizala Connector can be granted access to multiple groups.