Note
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Access to this page requires authorization. You can try changing directories.
The Microsoft 365 Reports dashboard shows you the activity overview across the products in your organization. It enables you to drill into individual product level reports to give you more granular insight about the activities within each product. For information about available reports, see Microsoft 365 Reports in the admin center. The Exchange Web Services (EWS) usage report displays the SOAP actions used by each application calling EWS in your organization. It also shows the successful-call volume for each SOAP action. This information enables you to coordinate with the application owners to ensure they're preparing for the EWS deprecation in October 2026.
How to get to the email apps report
- In the admin center, go to the Reports > Usage page.
- From the Overview page, select Exchange > EWS Usage.
Interpret the email activity report
To review the applications using EWS within your organization, examine the Usage Trend and Usage Details sections. Additionally, summarized information at the top provides an overview of the overall usage.
You can filter the EWS Usage report by the last 7, 30, 90, or 180 days.
Note
Usage data is collected and aggregated weekly, not daily.
Summary Data
There are two summary headers on the top of the page:
- Active apps indicates the number of unique apps that sent at least one request to EWS during the selected period.
- Daily average call volume indicates the average number of daily requests from active apps during the selected period.
Usage trend chart
The usage trend chart displays the projected EWS usage trend in your tenant, using weekly data points that summarize all active apps in your tenant utilizing EWS during that week. The Y-axis represents the number of apps, and the X-axis indicates the first date of the week within the selected period.
Usage details table
The following table provides a breakdown of the EWS Usage per SOAP action by each active application in your tenant during the selected period. Columns can't be customized.
| Item | Description |
|---|---|
| Application ID | The Microsoft Entra identifier for the register application |
| SOAP Action | The specific Exchange Web Service SOAP action executed |
| Call Volume | The number of SOAP action calls in the given period |
| Last Activity date (UTC) | The last date of activity recorded for that app and SOAP action |
You can also export the report data into an Excel .csv file, by selecting the Export link.