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Cancel a signature request from Word or PDF

If you create a signature request and want to cancel it, follow these steps.

  1. From one of your email notifications, select View Request.

  2. When the document is open in the document viewer, select More options (...), and then select Cancel request.

    Screenshot of a document showing the Cancel signature request option.

  3. On the Cancel signature request confirmation screen, enter a message detailing why the request is canceled if needed, and then select Yes, cancel.

    Screenshot of the Cancel signature request confirmation screen.

    Once canceled, the status of the request is set to Canceled and recipients receive an email notification telling them that the request was canceled and that no further action is possible on this request.