Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
The Enhanced Engagements portal within the Microsoft 365 admin center is designed to provide Mission Critical Services (MCS) customers with an enhanced engineering experience. This article provides an overview of the portal's features, how to access it, and its functionality.
The enhanced engagements portal capabilities include:
- Delivery metrics to help highlight what MCS provides and how you use the service
- Insights into support tickets that have been raised to the product group
- Self-service diagnostics to empower you with immediate insights and resolutions
- Features and diagnostics suggested by our MCS customers
Note
The portal is available to all MCS customers and their in-scope tenants at no additional charge. Permissions are currently granted to anyone within your tenant with an RBAC (role-based access control) support role.
Accessing the Enhanced Engagements portal
The Enhanced Engagements portal is located under Support within the Microsoft 365 admin center. To access the portal, follow these steps:
- Navigate to the Microsoft 365 admin center.
- Select Support.
- Select Enhanced Engagements to enter the portal.
