Microsoft 365 network assessment

In the Microsoft 365 Admin Center's network connectivity, network assessments distill an aggregate of many network performance metrics into a snapshot of your enterprise network perimeter health. A network assessment tells you how much the customer responsible network design is impacting Office 365 user experience. Network assessments are scoped to both the entire tenant and to each geographic location from which users connect to your tenant. The assessments provide Microsoft 365 administrators with an easy way to instantly get a sense of the enterprise's network health and quickly drill down into a detailed report for any global office location.

The network assessment points value is from 0 to 100 and is an average of TCP latency, download speed, and UDP connection quality metrics. These metrics are compiled once a day. Performance metrics for Microsoft-owned networks are excluded from these measurements to ensure that assessment results are unambiguous and specific to the corporate network.

Network assessment value.

A very low network assessment value suggests that Microsoft 365 clients will have significant problems connecting to the tenant or maintaining a responsive user experience. A high value indicates a properly configured network with few ongoing performance issues. A value of 80% represents a healthy baseline, above which you shouldn't expect to receive regular user complaints about Microsoft 365 connectivity or responsiveness due to network performance. As iterative network connectivity improvements are made, this value increases along with user experience.

Network assessment Expected user experience
100 Best
80 Meets recommendations
60 Acceptable
40 Users might experience issues
20 Users might complain
0 Network problems a common topic of discussion

Network assessment panel

Each network assessment, whether scoped to the tenant or to a specific office location, shows a panel with details about the assessment. This panel shows a bar chart of the assessment both as a percentage and as the total points for each component workload including only workloads where measurement data was received. For an office location network assessment, we also show a comparison to the percent of Microsoft 365 customers in each of five quintiles that reported data in the same city as your office location.

Example network assessment value.

The Assessment breakdown in the panel shows the assessment for each of the component workloads.

The Assessment history shows the past 30 days of the assessment and the benchmark. You can also report on the metrics history for any office location for up to two years using the history tab. The history tab allows you to select your attributes to report on. By choosing a report time frame, you can highlight the impact of a network update project and see the improvement to your network assessment.

Tenant network assessments and office location network assessments

A network assessment measures the design of the network perimeter of an office location to Microsoft's network. Improvements to the network perimeter are best done at each office location.

We show a network assessment value for the whole Microsoft 365 tenant on the network performance overview page. This value is a weighted average of the network assessments for all office locations. There's also a specific network assessment value for each detected office location on that location's summary page.

Exchange Online

For Exchange Online, the TCP latency from the client machine to the Exchange service front door is measured. This latency can be impacted by the distance the network travels over the customers LAN and WAN. It can also be impacted by network intermediary devices or services, which delay the connectivity or cause packets to be resent. And it's impacted by how far away the nearest Exchange service front door is. The median (also known as the 50th percentile or P50 measure) is taken for all measurements over the previous three days.

The Exchange Online assessment is made using the following table. Any TCP latency number between the thresholds are assigned points linearly within the band.

TCP Latency Points
10 ms or less 100
25 ms 80
100 ms 60
200 ms 40
300 ms 20
350 ms or more 0


For SharePoint the download speed available for a user to access a document from SharePoint or OneDrive is measured. This can be impacted by the bandwidth available on network circuits between the client machine and Microsoft's network. It's also often impacted by network congestion that exists in bottlenecks in complex network devices or in poor coverage Wi-Fi areas. The download speed is measured in megabytes per second, which is approximately one tenth of a circuit's rated megabits per second. The MegaByte per second unit is helpful because you can directly see what size file can be downloaded in 1 second. The 25th percentile (also known as the P25 measure) is taken for all measurements over the previous three days. This 25th percentile helps reduce the impact of varying congestion over time.

The SharePoint assessment is made using the following table. Any download speed number between the thresholds are assigned points linearly within the band.

Download speed Points
20 MBps or more 100
14 MBps 80
8 MBps 60
4 MBps 40
2 MBps 20
0 MBps 0

Microsoft Teams

For Microsoft Teams the Network quality is measured as UDP latency, UDP jitter, and UDP packet loss. UDP is used for call and conferencing audio and video media connectivity for Microsoft Teams. This can be impacted by the same factors as for latency and download speed in addition to connectivity gaps in a network's UDP support since UDP is configured separately to the more common TCP protocol. The median (also known as the 50th percentile or P50 measure) is taken for all measurements over the previous three days.

We calculate a mean opinion score from these UDP measurements for a scale from one to five. Then we map that to the 0-100 points scale for the Microsoft Teams network assessment. Overall good is over 87.5 points and overall bad is below 50 points.

Understanding test sampling

Network test sampling doesn't include user or device identities and hence the size of offices and number of users in them is estimated. We use the number of test results from Exchange tests and the number of tests from SharePoint tests to do this. If no samples are received for the office location, then summary assessment information is still shown for up to 60 days but detailed information isn't shown, including the estimated number of users.

Network connectivity in the Microsoft 365 Admin Center

Microsoft 365 network performance insights

Microsoft 365 network connectivity test tool

Microsoft 365 Network Connectivity Location Services