Overview of the Tenants page in Microsoft 365 Lighthouse

Microsoft 365 Lighthouse lets you manage customer tenant accounts by selecting Tenants in the left navigation pane to open the Tenants page. The Tenants page contains a list of all your customer tenants. You can select a tenant to view detailed information including contact details and deployment status.

The Tenants page also includes the following options:

• Export: Select to export tenant data to an Excel comma-separated values (.csv) file.
• Manage Tags: Select to add, edit, or delete a tag.
• Assign Tags: Select to assign a tag to a tenant.
• Assign baseline: Select to assign a baseline to a tenant.
• Search: Enter keywords to quickly locate a specific tenant in the list.

Tenant list

The tenant list provides insights into the different customer tenants that you have a contract with, including their Lighthouse management status. The tenant list also lets you tag tenants to provide different filters throughout Lighthouse, manage services for tenants in the applicable admin center, and drill down to learn more about a given tenant and the status of its deployment plan.

After your customer tenants meet the Lighthouse onboarding requirements, their Lighthouse management status will show as Managed in the tenant list.

The tenant list lets you:

• Access applicable admin centers to manage services for your customer tenants.
• Automatically sort tenants by Managed, Limited, Removed by partner, or Removed by customer.
• Export the tenant list.
• Assign and manage tags.
• Assign a baseline.
• Search for tenants by name.
• Filter tenants by Lighthouse management status, Delegated access, or Tags.

To remove a tenant, manage tenant services, or view and manage tags, select the three dots (more actions) next to the tenant name. You can view individual tenants by either selecting the tenant name or by selecting one of the tags assigned to the tenant.

Tip

You can also use the Tenants filter at the top of any page in Lighthouse to select a tenant and then access applicable admin centers to manage services for that tenant.

For information on how to add customer tenants, see Add and manage multiple tenants in your Partner Center account.

Tenant status

The following table shows the different statuses and their meaning. For information on how to troubleshoot customer tenant statuses, see Troubleshoot error messages and problems in Microsoft 365 Lighthouse: Customer tenant onboarding.

Status	Description
Managed	This customer tenant can be actively managed and monitored in Lighthouse for users and devices with required licenses.
Limited	This customer tenant has access to only a limited set of experiences in Lighthouse, including GDAP setup and management, user search, user details, tenant tagging, and service health. Select the tenant name to see a detailed status of Lighthouse management requirements. For more information, see Requirements for Microsoft 365 Lighthouse.
Removed by partner	Your organization has excluded this customer tenant from Lighthouse management. To reactivate the tenant for management by Lighthouse, go to the Tenants page, select the three dots (more actions) next to the tenant, and then select Manage tenant.
Removed by customer	The customer chose to disallow the use of Microsoft 365 Lighthouse to manage their tenant. To allow the use of Microsoft 365 Lighthouse to manage their tenant, an admin in the customer tenant needs to go to Org settings in the Microsoft 365 admin center, select Microsoft 365 Lighthouse on the Services tab, and then select the option to allow the use of Microsoft 365 Lighthouse customer management experiences in their tenant.
Error	An error occurred during the onboarding process for this customer tenant and we're working on a fix. If this error persists for more than 24 hours, please contact Support.

Note

Once you remove a customer tenant, you can't take action on the tenant until the removal process completes. It may take up to 48 hours for this process to complete. If you decide to manage the customer tenant again, it may take up to 48 hours for data to reappear.

Tenant tags

To help organize your customer tenants and easily filter the existing views, you can create and assign tags to your tenants. To learn more, see Manage your tenant list in Microsoft 365 Lighthouse.

Note

You can create up to 30 tags across all tenant.

Tenant details page

To view detailed customer tenant information, select a tenant from the list of tenants. The tenant details page contains contact information and deployment plan status.

Overview tab

On the Overview tab, you can view customer tenant overview information, contact information, and Microsoft 365 service usage.

Tenant overview section

The Tenant overview section provides information about the customer tenant from its Microsoft 365 account.

Tenant information	Description
Tenant Domain	The organization's domain.
Tenant ID	The organization's tenant ID.
Lighthouse management	The management status of the customer tenant in Lighthouse (Managed, Limited, Removed by partner, or Removed by customer)
Delegated access	The type of admin privileges the customer has granted your organization: DAP, GDAP, or None.
Your permissions	The roles assigned to you in the tenant. Roles determine which tasks you can complete for customers, and what data you can view.
Total users	The number of users assigned in the tenant. You may select this number to open the Users page for that tenant.
Total devices	The number of devices enrolled in the tenant. You may select this number to open the Devices page for that tenant.

Scores section

The Scores section shows you the customer tenant's Secure Score, Exposure Score, and adoption insights at a glance. Select any of the links in this section to view detailed information about the scores and insights.

To learn more, see Microsoft Secure Score, Exposure score in Defender Vulnerability Management, and Microsoft Adoption Score.

Customer overview section

The Customer overview section provides the following information for key contacts within the tenants you manage:

• Headquarter location
• Industry
• Customer domain
• Company website

Customer contacts section

The Customer contacts section provides the following information for key contacts within the tenants you manage:

• Name
• Title
• Phone
• Email
• Notes

The Notes column shows information for the tenant, such as engagement preferences, location, time zone, and details about their role within the organization.

To edit details, add notes, or delete an existing contact, select the contact name from the list. In the Edit contact pane, edit or delete the contact. To add another contact, select +Add contact.

Deployment progress and User progress sections

These sections provide a graphical view of the deployment and user progress.

Microsoft 365 services usage section

Lighthouse provides insights into Microsoft 365 services usage, including how many users within a customer tenant are licensed and actively using each service. The Active users & devices column indicates the number of users or devices that have signed in to the service at least once in the past 28 days. The Change in activity column indicates change in active users and devices since last month.

The Microsoft 365 services usage section contains two sub-sections:

• Microsoft 365 Lighthouse-enabled services: Services that can be managed within the Lighthouse portal.
• Additional Microsoft 365 services: Services that are included in the Microsoft 365 suite but can't be managed within the Microsoft 365 Lighthouse portal at this time.

Deployment plan tab

The Deployment plans tab provides status on a customer tenant's deployment plan. The deployment steps in the list are based on the baseline applied to the tenant. To see deployment step details, select a deployment step from the list.

The Deployment plan tab also includes the following options:

• Refresh: Select to retrieve the most current deployment step data.
• Search: Enter keywords to quickly locate a specific deployment step in the list.

Deployment progress by user tab

This tab provides deployment status of each user for tasks that support user progress reporting. You can select a user to see more details. Deployment progress is only available for licensed tasks. User progress is only reported for tasks that are Compliant, Not compliant, or Dismissed.

The Deployment progress by user tab also includes the following options:

• Export: Select to export tenant data to an Excel comma-separated values (.csv) file.
• Refresh: Select to retrieve the most current deployment step data.
• Search: Enter keywords to quickly locate a specific deployment step in the list.

Scores tab

This tab provides Microsoft Secure Score information and adoption insights. Microsoft Secure Score is a measurement of an organization's security posture. The higher the score, the better protected the organization is from threats. Microsoft provides recommendations for how to increase an organization's secure score, which will improve its security posture. To learn more, see Microsoft Secure Score.

Adoption insights are a subset of the Microsoft Adoption Score. Adoption insights tell you how the organization uses Microsoft products and features so you can help them improve their productivity and use the products more efficiently. To learn more, see Microsoft Adoption Score.

Related content

Requirements for Microsoft 365 Lighthouse (article)
Microsoft 365 Lighthouse FAQ (article)
Manage your tenant list in Microsoft 365 Lighthouse (article)
Overview of using Microsoft 365 Lighthouse baselines to deploy standard tenant configurations (article)
Microsoft Secure Score (article)