Microsoft Copilot Studio overview


Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.

Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.

Microsoft Copilot Studio is a graphical low-code tool for creating and maintaining copilots.

A copilot is an AI-powered conversational interface based on large language models (LLMs) and additional sources of knowledge. It's a powerful AI companion that can handle a range of requests, from providing simple responses to common questions to resolving issues requiring complex conversations.

Copilots can engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Service.

You can easily create copilots in Copilot Studio without the need for data scientists or developers. Some of the ways you might use copilots include:

  • Sales help and support issues.
  • Opening hours and store information.
  • Employee health and vacation benefits.
  • Public health tracking information.
  • Common employee questions for businesses.

Copilot Studio is available as both a standalone web app, and as a discrete app within Teams. Most of the functionality between the two is the same. However, there might be different reasons to choose one version or the other based on the ways you want to use Copilot Studio.

Copilot Studio version Use cases More information
Web app at - An IT admin who wants to create copilots for customers.
- Familiar with copilot services, you want to trial or test Copilot Studio.
- A copilot user who wants to explore advanced copilot concepts, such as entities and variables, and create complex copilots.
Explore the Copilot Studio demo
Teams app - An employee or member of an organization who wants to use copilots to answer common employee questions.
- You want to use advanced concepts, such as entities and variables, and have an internally-available copilot in Teams.
- You want to create and distribute a copilot in the shortest time possible.
Open or add the Microsoft Copilot Studio app in Teams

Important information


Microsoft Copilot Studio (1) is not intended or made available as a medical device for the diagnosis of disease or other conditions, or in the cure, mitigation, treatment or prevention of disease, or otherwise to be used as a component of any clinical offering or product, and no license or right is granted to use Microsoft Copilot Studio for such purposes, (2) is not designed or intended to be a substitute for professional medical advice, diagnosis, treatment, or judgment and should not be used as a substitute for, or to replace, professional medical advice, diagnosis, treatment, or judgment, and (3) should not be used for emergencies and does not support emergency calls. Any copilot you create using Microsoft Copilot Studio is your own product or service, separate and apart from Microsoft Copilot Studio. You are solely responsible for the design, development, and implementation of your copilot (including incorporation of it into any product or service intended for medical or clinical use) and for explicitly providing end users with appropriate warnings and disclaimers pertaining to use of your copilot. You are solely responsible for any personal injury or death that may occur as a result of your copilot or your use of Microsoft Copilot Studio in connection with your copilot, including (without limitation) any such injuries to end users.