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Using Azure Credits
How long do I have to use my Azure credits?
You must activate your Azure credits within 90 days of accepting the program agreement. If not, your offer will expire, and you'll need to reapply to regain access to the investor offer.
Can I request more time to use my Azure credits?
Once you activate your Azure credits provided to you through Microsoft for Startups Investor Offer, you'll have 2 years to use them. Extensions are not available.
What happens when I use all my Azure credits?
Your account automatically transitions to pay-as-you-go to ensure continuity of your environment.
Applying Azure Credits
How do I apply Azure Sponsorship Credits to an existing subscription?
After logging in to the Microsoft Startups Portal, go to the 'Benefits' tab and select ‘Redeem' in the Azure sponsorship benefits section. Use your Azure subscription email when redeeming credits.
How do I transfer my Azure sponsorship credits to another team member?
You can request transfer credits via program support. Please navigate to the Microsoft for Startups Portal and follow these steps:
Sign into the Microsoft for Startups Portal
Navigate to the question mark in the top right corner of your portal
Click 'Submit a Support Ticket'
Can I apply my sponsorship credits to my Azure Government account?
Sponsorship credits may be applied to Government accounts. Contact support through the Microsoft for Startups Portal at https://aka.ms/startuphelp-mfs-portal to get started.
Can I apply my Azure credits to multiple accounts?
Azure benefits are applied on an account level and can't be shared or merged with multiple accounts.
I have an Azure pay-as-you-go subscription under another Microsoft account. How can I cover that subscription's usage with sponsorship credits?
You can either move your sponsorship credits to the account with your pay-as-you-go subscription or ask that your subscription is migrated to the account with sponsorship credits. Open a support request via the Azure Portal to find out more about your options and request the change.
How can I apply my sponsorship credits to a Modern Commerce Agreement (MCA) account?
Sponsorship credits can't be applied to an MCA account. However, we work with you to activate your Azure sponsorship. Contact support at https://aka.ms/startuphelp-mfs-portal.
Azure Billing
Why do I need a credit card to set up my Azure sponsorship?
Your credit card information is required for a few reasons:
For identity verification, to make sure that real people are using Azure.
To cover services you use that aren't included in the sponsorship. See which Azure services are covered with your credits.
To create a seamless transition to pay-as-you-go status when your sponsorship expires.
How do I resolve Azure activation errors related to my credit card?
To troubleshoot credit card issues, refer to this Microsoft Learn article.
Why am I being charged when I have free credits?
Open a support request via the Azure Portal. Select 'Help+Support' to submit a ticket.
How can I estimate and monitor costs of Azure services?
Estimate costs using the Azure Pricing Calculator.
How can I change the country/region my account is based/billed from?
Contact support at https://aka.ms/startuphelp-mfs-portal.